Refund policy


All products sold on BURO are FINAL SALE.

We do not accept returns or refunds under any circumstances, including but not limited to change of mind, incorrect purchase, or incompatibility with other equipment.

Exchange Eligibility (Damage During Shipping Only)

Customers may request an EXCHANGE ONLY within 14 days of delivery, subject to approval by our customer support team
📧 support@burocamp.com

Exchanges are accepted only if all of the following conditions are met:

  • The product was damaged during shipping

  • The damage affects the functionality or structural integrity of the product

  • The issue is not cosmetic-only

  • The damage is verified and approved by BURO after inspection

Exchange Conditions

  • The damaged item must be returned to BURO for inspection

  • A replacement will be shipped only after the returned item is received and approved

  • No refund, exchange, or replacement will be issued before inspection approval

  • BURO reserves the right to approve or deny any exchange request at its sole discretion

Non-Eligible Cases (No Exchange)

The following cases do NOT qualify for an exchange:

  • ❌ Outer packaging damage without product damage

  • ❌ Minor cosmetic marks, scratches, or abrasions under 5mm

  • ❌ Normal wear and tear caused during transportation

  • ❌ Products that have been:

    • Used

    • Assembled

    • Modified

    • Installed

    • Exposed to fire, water, or misuse

  • ❌ Damage caused by improper installation or use

  • ❌ Exchange requests submitted after 14 days from delivery

Examples for Clarity

Eligible for Exchange (Approved):

  • The table frame arrives bent and cannot stand level

  • The stove cannot ignite due to internal damage caused during shipping

  • The water dispenser pump does not function upon first use and shows shipping-related damage

Not Eligible for Exchange (Denied):

  • The box arrives dented, but the product works normally

  • Small surface scratches caused during transit (under 5mm)

  • The customer assembled and used the product before reporting the issue

  • The product does not fit another brand’s IGT system

  • The customer changed their mind after delivery

Exchange Request Process

To request an exchange, customers must:

  1. Contact support@burocamp.com within 14 days of delivery

  2. Provide clear photos or videos showing the damage

  3. Wait for approval instructions before returning the item

Requests submitted without documentation or outside the 14-day window will not be accepted.